Frequently Asked Questions
Everything you need to know about your Audien Hearing experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the United States. Expedited shipping options are available at checkout if you need your devices sooner.
What is your return policy?
We offer a 45-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it within 45 days for a full refund, no questions asked.
Do your hearing devices come with a warranty?
Yes, all Audien Hearing products include a 1-year manufacturer's warranty that covers defects in materials and workmanship.
Are these devices rechargeable?
Most of our models, including the EV1 and EV3, are fully rechargeable. A single charge provides up to 20-24 hours of clear sound, eliminating the need for expensive battery replacements.
Do I need a professional hearing test to buy from Audien?
No, a professional hearing test or prescription is not required. Our devices are designed to be adjusted by the user to fit a wide range of hearing needs right out of the box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment plans through Affirm or Klarna.